Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually arrives within 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I care for my glassware and ceramics?
To preserve the longevity of your Maison Balzac pieces, we recommend hand washing with a soft sponge and mild detergent. Avoid extreme temperature shocks to prevent cracking.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, used candles and apothecary items cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are your candles made from natural ingredients?
Our candles are crafted using a bespoke blend of high-quality vegetable wax and soy, paired with lead-free cotton wicks and fine fragrance oils for a clean, aromatic burn.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it moves quickly to our fulfillment center. Please contact our support team within one hour of purchase if you need to make urgent changes.